This Privacy Policy explains how Oak & Clock processes personal data in connection with its website and real estate transaction processing services.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
We may collect identification details, contact information, property and transaction information, account or inquiry content, technical identifiers, and records of communications. In a real estate transaction context, this may also include documents and information needed to assess, prepare, or follow up on a request.
We receive data from users when forms are completed, messages are sent, or documents are provided. We also collect certain information automatically from device and browser interactions, and we may receive information from counterparties, service providers, or other parties involved in a transaction where this is necessary for the service.
We may use essential cookies needed for site operation, preference cookies that remember settings, and analytics cookies that help us understand how the site is used. Some cookies are session-based and expire when the browser closes; others remain for a limited period unless removed earlier.
We use standard controls for cookies and similar technologies. Non-essential cookies may be limited through browser settings or any consent tool made available on the site. Disabling some cookies may affect site functions, saved preferences, or form performance.
Subject to applicable law, individuals may have rights relating to their personal data, including access, correction, deletion, restriction, objection, and portability. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
To exercise a privacy right, a request should identify the relevant data and the right being exercised. We may ask for information needed to verify identity and to understand the request. If a request is refused in whole or in part, we will explain the reason where required by law.
We keep personal data only for as long as needed for the relevant purpose, including transaction handling, recordkeeping, dispute management, and legal compliance. When data is no longer required, it is deleted, anonymised, or otherwise handled in a manner consistent with applicable law and internal retention practices.
When we make material changes, we will update the policy on the site and, where appropriate, provide additional notice. The date of the latest revision should be reviewed periodically.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation, purpose limitation, and storage limitation principles in line with the regulation.
Because Oak & Clock operates in an EU context and serves users in France, GDPR applies where personal data is processed within its scope.
Covered users may have the right to access, rectify, erase, restrict, or object to certain processing, and to request data portability where applicable. Where processing is based on consent, consent may be withdrawn for future processing without affecting prior lawful processing.
We use personal data to operate the website, respond to inquiries, manage transaction-related requests, maintain records, secure systems, detect misuse, comply with legal duties, and improve the reliability of our services. We may also use data to communicate about the status of a request or to support administrative follow-up connected with a real estate transaction.
We may share personal data with service providers that support hosting, security, analytics, communications, document handling, or transaction administration. Where a transaction involves external professionals or counterparties, information may be shared to the extent needed to carry out the requested service or complete the relevant process.
We may disclose personal data to public authorities, courts, or other parties when required by law, when necessary to establish or defend legal claims, or when needed to comply with a lawful request. We may also share information to protect rights, safety, or the integrity of our services.
